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Belkin Routers not Connecting to Internet

Yesterday, 10/7/14, Belkin Wireless Routers around the world became unable to connect to the internet. It is believed the problem is from a Firmware update that inadvertantly disable several model numbers.

Many customer's believed that their internet connection with Exede had failed, but we soon realized that the problem wasn't Exede's at all. The routers were not connecting to ANY internet provider.

belkin wireless router with Exede Internet.jpg

Belkin released the following statement:

“We are aware of reports of an interruption to internet service when using some Belkin routers with several internet service providers," the company wrote. “Our team is diligently working to root cause the issue. Our call centers are also experiencing a higher than normal call rate so hold times are longer than normal. Our call centers have no solution to this problem at this time.”

"“Starting approximately midnight on October 7, Belkin began experiencing an issue with a service configured in certain Belkin router models that causes a failure when it checks for general network connectivity by pinging a site hosted by Belkin," the company said. "We know this issue has affected select older Wireless-N Belkin router models including F9K1102, F9K1105, F9K1113 and F9K1116. We are continuing to investigate other possible routers that may have been affected. We are working to resolve this issue as quickly as possible. Until there is a fix in place, we have identified a workaround for customers that are using the F9K1102 and F9K1105 routers to regain internet connectivity."

*Since the release of this statement, the issue is believed to be completely resolved.

#belkinrouterfailure #belkinwirelessrouter #exedeinternetwirelessrouters

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